Fokus will deliver the products ordered online to the address specified in the order, in collaboration with available couriers such as Fercam and Italsarda for the islands, and D.B Group and Bianchi for Europe and the world. The couriers will contact the customer at the phone number provided during the order to arrange the delivery date and time.
The delivery times are 15-20 working days in Italy and 30-40 days in Europe, starting from the date the payment is credited to Fokus's bank account if you choose to pay by bank transfer or PostePay recharge.
For shipments outside Europe, please contact us by email, and we will be happy to inform you of the delivery times and provide you with our best offer within a few days.
Deliveries will be made from Monday to Friday during normal working hours. All deliveries are made to the ground floor.
Fokus cannot be held responsible for any delivery delays caused by the courier.
At the time of delivery, the customer is required to check:
- that the number of packages matches what is indicated on the delivery note (D.D.T.).
- that the packaging is intact, not damaged or wet.
Any damages must be immediately reported to the courier, refusing the merchandise if possible or, if not, marking the transport document with "Delivery with Reservation" and notifying Fokus at: info@fokussrl.com.
