{"id":64906,"date":"2025-01-17T02:10:57","date_gmt":"2025-01-17T01:10:57","guid":{"rendered":"http:\/\/fokussrl.com\/?page_id=64906"},"modified":"2025-02-01T23:33:50","modified_gmt":"2025-02-01T22:33:50","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/www.fokussrl.com\/en\/returns-and-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"\n<p>Purchases made on our website are subject to <strong>Legislative Decree No. 185 of 22\/05\/1999<\/strong>, which regulates distance contracts when goods are delivered to the buyer\u2019s home, as these purchases are finalized outside commercial premises.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-23bc4479 gb-headline-text\">Checking the goods upon delivery<\/h3>\n\n\n\n<p>To ensure the quality of the purchased products, please check the following upon delivery:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The number of packages received must match the transport document.<\/li>\n\n\n\n<li>The packaging must be intact and undamaged.<\/li>\n\n\n\n<li>Any damage or missing packages must be immediately reported to the courier.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"gb-headline gb-headline-acea2168 gb-headline-text\">Replacement of an item or its components<\/h3>\n\n\n\n<p>A product replacement is possible in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product is <strong>not functional<\/strong> from the first use.<\/li>\n\n\n\n<li>The item is <strong>incomplete<\/strong>, missing some of the parts listed in the site description.<\/li>\n\n\n\n<li>A <strong>shipping error<\/strong> occurred.<\/li>\n<\/ul>\n\n\n\n<p>If your case falls into one of these categories, the return shipment will be <strong>at our expense<\/strong>, provided you contact us via phone or email in advance.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-cb041dd9 gb-headline-text\">Return and refund procedure<\/h3>\n\n\n\n<p>To process a return and obtain a refund, the following are required:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Original receipt or invoice.<\/li>\n\n\n\n<li>Bank details or other information to receive the refund.<\/li>\n<\/ul>\n\n\n\n<p>The reason for the return must be communicated when making the request and included in the package along with the customer\u2019s details. Once we receive the returned goods, we will confirm their arrival and <strong>proceed with the refund only after verifying the return<\/strong>.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-c5267d3a gb-headline-text\">Damaged goods upon delivery<\/h3>\n\n\n\n<p>If the received goods are <strong>visibly damaged<\/strong>, please:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Report the damage<\/strong> on the transport document upon delivery.<\/li>\n\n\n\n<li><strong>Inform us immediately<\/strong> so we can initiate the replacement procedure.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Purchases made on our website are subject to Legislative Decree No. 185 of 22\/05\/1999, which regulates distance contracts when goods are delivered to the buyer\u2019s home, as these purchases are finalized outside commercial premises. Checking the goods upon delivery To ensure the quality of the purchased products, please check the following upon delivery: Replacement of &#8230; <a title=\"Returns and Refunds\" class=\"read-more\" href=\"https:\/\/www.fokussrl.com\/en\/returns-and-refunds\/\" aria-label=\"Read more about Returns and Refunds\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":54,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-64906","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/pages\/64906","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/comments?post=64906"}],"version-history":[{"count":0,"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/pages\/64906\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/media?parent=64906"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}