{"id":65150,"date":"2024-07-06T23:10:19","date_gmt":"2024-07-06T21:10:19","guid":{"rendered":"https:\/\/www.fokussrl.com\/?page_id=65150"},"modified":"2025-02-05T00:52:44","modified_gmt":"2025-02-04T23:52:44","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/www.fokussrl.com\/en\/shipping-policy\/","title":{"rendered":"Shipping policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Fokus handles the delivery of products ordered online to the address specified during purchase, in collaboration with qualified couriers. These include: <strong>Fercam and Italsarda<\/strong> for the islands, <strong>D.B Group and Bianchi<\/strong> for shipments in Europe and the rest of the world. The courier will contact the customer at the phone number provided at the time of order to arrange the date and time of delivery.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-6bc1584d gb-headline-text\"><strong>Delivery Times<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Italy:<\/strong> 15-20 working days<\/li>\n\n\n\n<li><strong>Europe:<\/strong> 30-40 working days<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery times are calculated from the moment the payment is credited to our bank account in case of payment by bank transfer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For <strong>non-EU shipments<\/strong>, you can contact us via email at <strong><a>info@fokussrl.com<\/a><\/strong> to receive detailed information on delivery times and a personalized quote.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-2691dba6 gb-headline-text\"><strong>Delivery Methods<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Deliveries are made from <strong>Monday to Friday<\/strong>, during normal working hours.<br>All deliveries are understood to be <strong>at ground floor level<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fokus is not responsible for any delays in delivery by the courier.<\/p>\n\n\n\n<h3 class=\"gb-headline gb-headline-c8591225 gb-headline-text\"><strong>Checking Goods Upon Delivery<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Upon delivery, the customer is required to check that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The number of packages matches the amount indicated in the transport document (D.D.T.).<\/li>\n\n\n\n<li>The packaging is intact and free of damage or signs of tampering.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the goods are damaged, the customer must:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Immediately report the damage to the courier, preferably refusing the goods.<\/li>\n\n\n\n<li>Alternatively, accept the package with <strong>&#8220;Conditional Acceptance&#8221;<\/strong>, noting it on the transport document and promptly communicating it to <strong><a>info@fokussrl.com<\/a><\/strong>.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"gb-headline gb-headline-735efe6a gb-headline-text\" id=\"shipping-costs\"><strong>Shipping Costs<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping costs are automatically calculated in the cart at the time of purchase and added to the total order amount.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A summary of shipping costs by product category can be found in the following table.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-regular\"><table class=\"has-fixed-layout\"><thead><tr><th>Category<\/th><th class=\"has-text-align-center\" data-align=\"center\">Italy Standard<\/th><th class=\"has-text-align-center\" data-align=\"center\">Sicily, Sardinia, and Calabria<\/th><th class=\"has-text-align-center\" data-align=\"center\">Switzerland + EU Zone * (see below)<\/th><th class=\"has-text-align-center\" data-align=\"center\">United Kingdom<\/th><th>Rest of the world<\/th><\/tr><\/thead><tbody><tr><td>Accessories<\/td><td class=\"has-text-align-center\" data-align=\"center\">49\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">199\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Gas Barbecues<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">146\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">199\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood Barbecues<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Pellet Barbecues<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">146\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">199\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Gas Boilers<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">146\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">199\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood-Burning Boilers<\/td><td class=\"has-text-align-center\" data-align=\"center\">298\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">348\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">499\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Pellet Boilers<\/td><td class=\"has-text-align-center\" data-align=\"center\">298\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">348\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">499\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Multi-Fuel Boilers<\/td><td class=\"has-text-align-center\" data-align=\"center\">489\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">549\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">599\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">699\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Bioethanol Fireplaces<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">146\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">199\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Gas Fireplaces<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Pellet Fireplaces<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Modern Fireplaces<\/td><td class=\"has-text-align-center\" data-align=\"center\">298\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">348\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">499\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Electric Fireplaces<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">146\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">199\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\"><\/td><td>On request<\/td><\/tr><tr><td>Wood\/Pellet Fireplaces<\/td><td class=\"has-text-align-center\" data-align=\"center\">298\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">348\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">499\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood-Burning Fireplaces<\/td><td class=\"has-text-align-center\" data-align=\"center\">298\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">348\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">499\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood-Burning Cookers<\/td><td class=\"has-text-align-center\" data-align=\"center\">298\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">348\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">499\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Pellet Cookers<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Gas Fireplace Inserts<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">146\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">199\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood-Burning Fireplace Inserts<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">146\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">199\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Pellet Fireplace Inserts<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">146\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">199\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood-Burning Monoblocs<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Outdoor Heaters<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">146\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">199\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Bioethanol Stoves<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">146\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">199\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Gas Stoves<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">146\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">199\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood-Burning Stoves<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Ducted Wood-Burning Stoves<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood-Burning Stoves with Oven<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Pellet Stoves<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Ducted Pellet Stoves<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Hermetic Pellet Stoves<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Stufe a pellet senza elettricit\u00e0<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Non-Electric Pellet Stoves<\/td><td class=\"has-text-align-center\" data-align=\"center\">99\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">146\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">199\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood-Burning Pellet Stoves Combined<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood-Burning Thermo Fireplaces<\/td><td class=\"has-text-align-center\" data-align=\"center\">298\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">348\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">499\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Pellet Thermo Fireplaces<\/td><td class=\"has-text-align-center\" data-align=\"center\">298\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">348\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">499\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood\/Pellet Thermo Fireplaces<\/td><td class=\"has-text-align-center\" data-align=\"center\">298\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">348\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">499\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood-Burning Thermo Cookers<\/td><td class=\"has-text-align-center\" data-align=\"center\">298\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">348\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">499\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Pellet Thermo Cookers<\/td><td class=\"has-text-align-center\" data-align=\"center\">298\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">348\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">499\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood-Burning Thermo Stoves<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Pellet Thermo Stoves<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Wood\/Pellet Thermo Stoves<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><tr><td>Multifuel Thermo Stoves<\/td><td class=\"has-text-align-center\" data-align=\"center\">196\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">246\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">299\u20ac<\/td><td class=\"has-text-align-center\" data-align=\"center\">399\u20ac<\/td><td>On request<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">* Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Hungary.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fokus handles the delivery of products ordered online to the address specified during purchase, in collaboration with qualified couriers. These include: Fercam and Italsarda for the islands, D.B Group and Bianchi for shipments in Europe and the rest of the world. The courier will contact the customer at the phone number provided at the time &#8230; <a title=\"Shipping policy\" class=\"read-more\" href=\"https:\/\/www.fokussrl.com\/en\/shipping-policy\/\" aria-label=\"Read more about Shipping policy\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":51,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-65150","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/pages\/65150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/comments?post=65150"}],"version-history":[{"count":0,"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/pages\/65150\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.fokussrl.com\/en\/wp-json\/wp\/v2\/media?parent=65150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}